How do I become a Consumer Representative?
Step One: Consider the Selection Criteria
First, consider if you meet the following selection criteria:
- lived in Tasmania for at least six months
- have personal lived experience with alcohol and other drug dependence, which can include being significantly impacted as a family member or friend of someone who does
- capacity to work well in a team, using judgment and self-awareness, or be able to acquire it
- adequate communication skills. You don’t need to be an amazing communicator, we welcome all levels, but you do need to be able to:
- communicate your thoughts and feelings in a constructive manner, according to the context
- reflect on issues that impact the people you know, keeping in mine perspective of the wider community and not only own personal experience
- provide advice and direction from the perspective of a service user
Step Two: Submit an Expression of Interest
If you’re confident you can satisfy this selection criteria, next submit an Expression of Interest. This can be completed on the Consumer Representative Service website. There are five questions to answer:
- Please describe in detail the story of your lived experience, which you are willing and able to share on
- Why do you want to use your involvement to influence the Alcohol and Other Drugs sector?
- Please detail your understanding of the consumer representative role
- Why would you make a good consumer rep?
- How did you find out about this role?
Your EOI will be reviewed by the ATDC, and compared against the selection criteria, as well as capacity and need. We’re looking for a diverse range of representatives from all across the state.
Step Three: Formal Application
Upon successful review of your EOI, the ATDC invite you to submit your formal application. It will also offer you the chance to indicate more details, such as your specific interests, access issues, and availabilities
Step Four: Induction!
Following successful review of your formal application, you will be invited to an induction meeting with the Consumer Representative Coordinator, as applicable. This will occur via face to face or over the phone if needed. You will be reimbursed for your time.
This is where you will be able to ask questions, gain further insights, complete paperwork to finalise the agreement between yourself and the ATDC, and provide further detail about your lived experience and relevant skills.
The Consumer Representative Coordinator is highly skilled to support you to share your story, and upholds strict confidentiality and privacy standards.
Following the induction, both you and the Coordinator will have a greater understanding of which roles may best suit you, and you will be ready to start being assigned to Consumer Rep roles.
Opportunities for ATDC Consumer Reps
The ATDC have four opportunities for Consumer Reps to engage with their services and share their lived experience.
1. Joining a Board, Committee or Working Group
This involves being a member of a group that discusses and gives advice on alcohol, tobacco and other drug (ATOD) issues. These groups usually send out some reading material before each meeting that sets out what they will be discussing. A Consumer Rep reads the material, attends the meeting and talks about their experience of the issue being discussed. The ATDC have four opportunities for Consumer Reps to engage with their services and share their lived experience.
The following groups are currently looking for Consumer Reps:
- ATDC Consumer Projects Advisory Group
- ATDC Communications Charter Advisory Group
- Alcohol and other Drug Expert Advisory Group
- Reform Agenda Implementation Group
2. Supporting service organisations
Sometimes, organisations that provide services in the ATOD sector need a consumer to provide feedback or advice about their services. This can include:
- helping to choose staff (e.g. by being part of an interview panel)
- giving feedback about a change in services (e.g. changing opening hours, or what services are needed and how they are provided)
- reading and commenting on documents or policies dealing with ATOD services
3. Talking about your experience
Stories about your lived experience dealing with ATOD services are a very powerful way to help people understand the issues faced by consumers. The wider community is very interested in these stories. The media often asks the ATDC to comment on ATOD issues and they are usually most interested in talking to someone who has personal experience. If you are prepared to share your story, but you’re not comfortable being identified, your name and/or image can be kept private.
Additionally, every two months the ATDC puts out a call out to see what’s been happening on the ground. We use this information to make a list of the issues currently facing people who use ATOD services. The list helps us when we work with the government to develop ATOD policies and in deciding where to focus our own activities.
4. Professional Development
We value your time and your expertise and want to help you become a skilled Consumer Rep. It takes a special person to reflect on your own issues, the issues that impact the people you know, and to keep in mind the perspective of the wider community and not only own personal experience. Especially about issues that are personal and can be controversial. We will help you on your journey by providing professional training and ongoing support, including informal training, including feedback discussions and debriefs with the Consumer Rep Coordinator.
What support will I get as a Consumer Rep?
As a Consumer Rep, you will be treated with courtesy, dignity and respect.
What happens first?
Before you join our team of Consumer Reps, the CRC will spend some time getting to know you and your story, to whatever extent you are comfortable sharing. This will help the CRC understand what type of role will suit you best. It will also give you the chance to talk about your experiences, the things that are important to you, and what you hope to achieve as a Consumer Rep—and to ask any questions you have about possible roles.
Who is the Consumer Rep Coordinator?
The ATDC’s Consumer Rep Coordinator (CRC) will help you find a role with a service organisation that has asked for a Consumer Rep (‘requesting service’). The CRC will also give you the support you need to make that role a success. Before you are placed with a requesting service, the CRS will talk to you about what the role involves, what to expect, and how you might prepare for it.
While you are a Consumer Rep, you can contact the CRC for help with your role.
What happens when I get a role?
Once you have officially been placed, the CRC will meet with you to discuss anything else you feel you might need to help you do your best. You can contact the CRC at any time during your role if you have questions or need advice.
Once you have a role, the CRC will also keep in touch with the service you are working with. If you have any concerns about the role, the CRC can help you raise those with the requesting service or talk to the requesting service on your behalf.
Following your role, you will have the chance to talk about it (debrief) with the CRC. This will include talking about the role itself, how you felt about it, any other feedback, and the types of roles you are interested in for the future.
What if I need treatment?
Regarding drug treatment, the ATDC and CRC cannot provide case management or counselling services, or any other clinical or treatment services. If you need treatment, we will talk to you about how to get the support you need and still be a part of the Consumer Rep program. If you’re looking for a treatment service, we can tell you where to find the right information.
Consumer Rep Reimbursement
Consumers play an important part in all areas of ATOD policy development, planning, service delivery and community engagement. The ATDC wants to be sure that the work of Consumer Reps is valued, respected and meaningful. This includes awarding an honorarium for their time, expertise and advice. Please note that this is not a fulltime position, with roles being assigned based on diversity, availability and best-fit, and you should not rely on this as a sustainable income.
Consumer Reps will be awarded an honorarium for their time at an hourly rate of $30, and a minimum of two hours for any role or reading time.
Reimbursement for volunteer work-related expenses
Sometimes there may be expenses related to your role as a Consumer Rep. These ‘reasonable expenses’ may include taxi or public transport fares, petrol and parking costs, and meals. If you are taking part in an activity as a Consumer Rep and you think that activity will involve any of these expenses, you need to tell the CRC beforehand. Make sure you get receipts for any out-of-pocket expenses and take these back to the ATDC so they can reimburse you for what you’ve spent.
It is important to talk to the CRC before you make any out-of-pocket payments, because repayments are not usually made after the fact. However, if you have to make an unexpected out-of-pocket payment (e.g. if you attend a meeting where you thought lunch would be provided, but you had to buy your own lunch instead), you should tell the CRC about it as soon as possible.
The full policy on payments is available from the CRC.
This policy sets out how we collect, use, disclose and otherwise manage personal information about you .
Your privacy is very important and we will protect the personal information we collect from you. In Australia, there are laws that set out how organisations must manage people’s personal information: the Privacy Act 1988 and the Personal Information Protection Act 2004 .
What information will be collected?
We may collect and hold personal information about you in the course of providing you, or someone else you know, with services. This includes information that can identify you, such as your name, address, other contact details and other information related to our services. For the Consumer Rep role, we will also collect the details that you share with us about your lived experience, in order to build an accurate profile and keep professional records. If at any time you tell us something that you don’t want recorded, let us know and we will not keep a record of that information. Any information that is recorded will only be accessible to the Consumer Rep Coordinator (CRC) and their supervisor.
How will my information be kept safe?
We store your personal information in different ways, including in paper and electronic form. We take all reasonable measures—including electronic and physical security measures— to ensure that your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. If you wish for all your information to be deleted, please submit that request in writing.
Why is my information being collected?
The personal information that we collect and hold about you depends on your interaction with us. Generally, for the Consumer Rep role, we will collect and hold your personal information so that we can support you in your role, such as finding roles that will suit you, and keeping records of your experiences and feedback. We might also use your information:
- to provide services to you
- to answer queries made by you
- to send you information about a conference or event you have expressed an interest in, or are attending
- to let you know about other services that might be of interest to you
- to send you promotional information about us and other organisations that we have links with
- as part of day-to-day business operations, such as meeting legal requirements for record-keeping
- when we need feedback on our services and customer needs so that we can set up new or better services
- to monitor our website performance
- to let you know about our achievements, new appointments, future conferences and events.