How do I become a Lived Experience Advocate?

Step One: Consider the Selection Criteria

First, consider if you meet the following selection criteria:

• lived in Tasmania for at least six months
• 18+
• have personal lived experience with alcohol and other drug dependence, which can include being significantly impacted as a family member or friend of someone who does
• capacity to work well in a team, using judgment and self-awareness, or be able to acquire it
• adequate communication skills. You don’t need to be an amazing communicator, we welcome all levels, but you do need to be able to:
  • communicate your thoughts and feelings in a constructive manner, according to the context
  • reflect on issues that impact the people you know, keeping in mine perspective of the wider community and not only own personal experience
  • provide advice and direction from the perspective of a service user

Step Two: Submit an Expression of Interest

If you’re confident you can satisfy this selection criteria, next submit an Expression of Interest (EOI). This can be completed on the Lived Experience Advocate Service website. There are five questions to answer:

1. Please describe in detail the story of your lived experience, which you are willing and able to share on
2. Why do you want to use your involvement to influence the Alcohol and Other Drugs sector?
3. Please detail your understanding of the Lived Experience Advocate role
4. Why would you make a good Lived Experience Advocate?
5. How did you find out about the Lived Experience Advocate Service?

Your EOI will be reviewed by the ATDC, and compared against the selection criteria, as well as capacity and need. We’re looking for a diverse range of Advocates from all across the state.

Step Three: Formal Application

Upon successful review of your EOI, the ATDC invite you to submit your formal application. It will also offer you the chance to indicate more details, such as your specific interests, access issues, and availabilities

Step Four: Induction!  

Following successful review of your formal application, you will be invited to an induction meeting with the Lived Experience Advocate Service Coordinator, as applicable. This will occur via face to face or over the phone if needed. You will be reimbursed for your time.

This is where you will be able to ask questions, gain further insights, complete paperwork to finalise the agreement between yourself and the ATDC, and provide further detail about your lived experience and relevant skills.

The Lived Experience Advocate Service Coordinator is highly skilled to support you to share your story, and upholds strict confidentiality and privacy standards.

Following the induction, both you and the Coordinator will have a greater understanding of which roles may best suit you, and you will be ready to start being assigned to Advocate roles.

Opportunities for Advocates

There are a range of opportunities for Advocates to engage with services and share their lived experience.

1. Joining a Board, Committee or Working Group

This involves being a member of a group that discusses and gives advice on alcohol, tobacco and other drug (ATOD) issues. These groups usually send out some reading material before each meeting that sets out what they will be discussing.  An Advocate reads the material, attends the meeting and talks about their experience of the issue being discussed. The ATDC has four opportunities for Advocates to engage with their services and share their lived experience.

There are a number of large policy and reform projects underway that require the voice of lived experience:

• Recruitment of key ATOD roles across government
• The implementation of reforms across the ATOD sector
• Ongoing roles at both the Alcohol & Drug Services and Mental Health, Alcohol & Other Drugs Directorate
• Providing feedback on various policies and reform documents

2. Supporting service organisations

Sometimes, organisations that provide services in the ATOD sector need a service user or person with lived experience to provide feedback or advice about their services.  This can include:

• helping to choose staff (e.g. by being part of an interview panel)
• giving feedback about a change in services (e.g. changing opening hours, or what services are needed and how they are provided)
• reading and commenting on documents or policies dealing with ATOD services

3. Talking about your experience

Stories about your lived experience dealing with ATOD services are a very powerful way to help people understand the issues faced by people who use those services.  The wider community is very interested in these stories. The media often asks the ATDC to comment on ATOD issues and they are usually most interested in talking to someone who has personal experience. If you are prepared to share your story, but you’re not comfortable being identified, your name and/or image can be kept private.

Additionally, every month the ATDC supports a Community of Practice meeting to see what’s been happening on the ground.  We use this information to make a list of the issues currently facing people who use ATOD services. The helps us when we work with the government to develop ATOD policies and in deciding where to focus our own activities.

4. Professional Development

We value your time and your expertise and want to help you become a skilled Advocate. It takes a special person to reflect on your own issues, the issues that impact the people you know, and to keep in mind the perspective of the wider community and not only own personal experience. Especially about issues that are personal and can be controversial. We will help you on your journey by providing professional training and ongoing support, including informal training, including feedback discussions and debriefs with the Lived Experience Advocate Service Coordinator.

Examples of this include providing accredited training in being an Advocate, media training, and many other professional development opportunities.

What support will I get as an Advocate?

As an Advocate, you will be treated with courtesy, dignity and respect.

What happens first?

Before you join our team of Advocates, the Coordinator will spend some time getting to know you and your story, to whatever extent you are comfortable sharing. This will help the Coordinator understand what type of role will suit you best. It will also give you the chance to talk about your experiences, the things that are important to you, and what you hope to achieve as an Advocate — and to ask any questions you have about possible roles.

Who is the Coordinator?

The ATDC’s Lived Experience Advocate Service Coordinator (Coordinator) will help you find a role with a service organisation that has asked for a Advocate (‘requesting service’). The Coordinator will also give you the support you need to make that role a success.  Before you are placed with a requesting service, the Coordinator will talk to you about what the role involves, what to expect, and how you might prepare for it.

While you are an Advocate, you can contact the Coordinator for help with your role.

What happens when I get a role?

Once you have officially been placed, the Coordinator will meet with you to discuss anything else you feel you might need to help you do your best. You can contact the Coordinator at any time during your role if you have questions or need advice.

Once you have a role, the Coordinator will also keep in touch with the service you are working with.   If you have any concerns about the role, the Coordinator can help you raise those with the requesting service or talk to the requesting service on your behalf.

Following your role, you will have the chance to talk about it (debrief) with the Coordinator .  This will include talking about the role itself, how you felt about it, any other feedback, and the types of roles you are interested in for the future.

What if I need treatment?

Regarding drug treatment, the ATDC and Lived Experience Advocate Service Coordinator cannot provide case management or counselling services, or any other clinical or treatment services. If you need treatment, we will talk to you about how to get the support you need and still be a part of the Lived Experience Advocate Service.  If you’re looking for a treatment service, we can tell you where to find the right information.

Advocate Reimbursement

Consumers play an important part in all areas of ATOD policy development, planning, service delivery and community engagement. The ATDC wants to be sure that the work of Lived Experience Advocates is valued, respected and meaningful. This includes awarding an honorarium for their time, expertise and advice. Please note that this is not a fulltime position, with roles being assigned based on diversity, availability and best-fit, and you should not rely on this as a sustainable income.

Honorarium rate

Advocates will be awarded an honorarium for their time at an hourly rate of $32 or $42 depending on experience and qualification, including reimbursement for reading time.

Reimbursement for volunteer work-related expenses

Sometimes there may be expenses related to your role as an Advocate. These ‘reasonable expenses’ may include taxi or public transport fares, petrol and parking costs, and meals. If you are taking part in an activity as an Advocate and you think that activity will involve any of these expenses, you need to tell the Coordinator beforehand. Make sure you get receipts for any out-of-pocket expenses and take these back to the ATDC so they can reimburse you for what you’ve spent.

It is important to talk to the Coordinator before you make any out-of-pocket payments, because repayments are not usually made after the fact. However, if you have to make an unexpected out-of-pocket payment (e.g. if you attend a meeting where you thought lunch would be provided, but you had to buy your own lunch instead), you should tell the Coordinator about it as soon as possible.

The full policy on payments is available from the Coordinator.

Privacy

General

This policy sets out how we collect, use, disclose and otherwise manage personal information about you .

Your privacy is very important and we will protect the personal information we collect from you.  In Australia, there are laws that set out how organisations must manage people’s personal information: the Privacy Act 1988 and the Personal Information Protection Act 2004 .

Check our website regularly for any updates to our privacy policy – https://www.atdc.org.au/privacy-policy

What information will be collected?

We may collect and hold personal information about you in the course of providing you, or someone else you know, with services. This includes information that can identify you, such as your name, address, other contact details and other information related to our services. For the Lived Experience Advocate role, we will also collect the details that you share with us about your lived experience, in order to build an accurate profile and keep professional records. If at any time you tell us something that you don’t want recorded, let us know and we will not keep a record of that information. Any information that is recorded will only be accessible to the Lived Experience Advocate Service Coordinator and their supervisor.

How will my information be kept safe?

We store your personal information in different ways, including in paper and electronic form. We take all reasonable measures—including electronic and physical security measures— to ensure that your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. If you wish for all your information to be deleted, please submit that request in writing.

Why is my information being collected?

The personal information that we collect and hold about you depends on your interaction with us. Generally, for the Lived Experience Advocate role, we will collect and hold your personal information so that we can support you in your role, such as finding roles that will suit you, and keeping records of your experiences and feedback. We might also use your information:

• to provide services to you
• to answer queries made by you
• to send you information about a conference or event you have expressed an interest in, or are attending
• to let you know about other services that might be of interest to you
• to send you promotional information about us and other organisations that we have links with
• as part of day-to-day business operations, such as meeting legal requirements for record-keeping
• when we need feedback on our services and customer needs so that we can set up new or better services
• to monitor our website performance
• to let you know about our achievements, new appointments, future conferences and events.

Download LEAS information pack PDF