The Lived Experience Advocate Service (LEAS) is committed to addressing complaints and disputes effectively. In doing so, the LEAS complaints and disputes process will follow the principles of natural justice and procedural fairness. When addressing complaints, LEAS will operate according to the Alcohol, Tobacco and other Drugs Council (ATDC) Lived Experience Framework and ATDC values.
The ATDC may at its discretion alter the manner in which the process outlined in this Policy is conducted to ensure it suits the particular case.
Postal: PO Box 4702 Bathurst Street PO, Hobart TAS 7000
The ATDC acknowledges the Tasmanian Aboriginal community as the traditional custodians of Tasmania and recognises the importance of working together.
The ATDC gratefully acknowledges the financial and other support provided by the Tasmanian Department of Health, Primary Health Tasmania and the Australian Government Department of Health and Aged Care.
Quality Innovation Performance Accredited.
The ATDC is a Quality Innovation Performance (QIP) accredited organisation against the Australian Service Excellence Standards (ASES).